Privacy & cookies.
How this website works, what happens when you get in touch, and your choices about the map.
Last reviewed: 19 October 2026
Who to contact
Rugby Locks is the trading name used on this website by a self-employed auto locksmith.
Serghei Tivina, trading as Rugby Locks.
Correspondence address: 14 Aster Drive, Rugby, CV23 0HR, United Kingdom.
For website privacy questions, email [email protected] or call +44 7764 991784.
Using this website
This website has no enquiry form, customer accounts, online checkout, advertising pixels or analytics scripts. The photos and fonts are served from the website itself.
The site code does not set cookies or save your map choice in browser storage. Your choice to load the map lasts only while this page is open.
The website runs on a server arranged by the site owner. Depending on its configuration, the server may process connection information such as IP addresses, requested pages and timestamps to deliver and secure the website. For questions about connection records associated with your visit, contact the operator using the details above.
The optional Google map
Google Maps does not load until you choose Load Google Maps. Once enabled, your browser connects to Google, which receives technical information such as your IP address and may use cookies and other technologies under its own policies.
You can use the site without loading the map. Choose Close Google map to remove the embedded map. This stops the embed on this page; it does not delete cookies or data Google has already received. You can manage those through your browser and Google account settings.
The separate Open in Google Maps link takes you to Google’s own service. Read Google’s Privacy Policy (opens a new tab) for its processing and international transfer information.
Calls, email and WhatsApp enquiries
If you contact Rugby Locks, the information you choose to provide may include your name, phone number, email address, vehicle make, model, year, registration, location and the help you need. Share only the details needed to discuss the job.
The basis for responding to a quote or service request is taking steps at your request before a contract, or fulfilling a contract. Records required by tax or accounting law rely on legal obligations. Necessary administration, security and handling of complaints may rely on legitimate interests.
Phone, email and messaging providers process communications through their services. Choosing WhatsApp opens a separate service: see WhatsApp’s Privacy Policy (opens a new tab). These providers may process data outside the UK. Their privacy notices explain where they process information and the safeguards they describe. For Gmail, see Google’s Privacy Policy (opens a new tab).
Retention and sharing
Enquiries are handled by phone, Gmail and WhatsApp. The owner deletes old correspondence manually; there is currently no fixed deletion schedule. This means a message is not automatically deleted after a set number of days or months.
Relevant considerations for retention include whether an enquiry or job is still active, whether the information is needed for a complaint or dispute, and any applicable accounting or legal record-keeping duties. Contact the owner to ask about a particular record or request deletion; applicable legal requirements may affect the response.
Your data protection rights
Depending on the circumstances, you may be able to ask for access to your information, correction, deletion, restriction, portability, or object to processing. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing.
Send a privacy request to [email protected]. You can also raise a concern with the Information Commissioner’s Office (ICO) (opens a new tab).
Changes to this notice
This notice will need updating if the website adds a form, booking system, analytics or another service, or if the operator’s data-handling practices change.